Trampoline Health Privacy Policy

Effective Date: 13-May-2026

Trampoline Health LLC (“Trampoline Health,” “we,” “us,” or “our”) provides a self-guided mental wellness and emotional fitness platform, including daily wellness exercises, reflection tools, setback and trigger logs, digital wellness tools, community features, optional accountability features, and related content and services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use the Trampoline Health mobile application, browser extension, website, web application, community features, digital wellness tools, subscriptions, and related services (collectively, the “Service”).

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Important Notice About Wellness Information

Trampoline Health is a general wellness service. It is not therapy, psychotherapy, counseling, medical care, psychiatric care, diagnosis, treatment, crisis counseling, or a substitute for care from a licensed professional.

Even though Trampoline Health is not a medical or therapy service, information you choose to provide through the Service may be sensitive. This may include reflections about your mood, emotions, habits, setbacks, triggers, relationships, goals, app usage, wellness activity, or community participation. Depending on applicable law, this information may be considered sensitive personal information, consumer health data, or health-related information.

We treat this type of information with heightened care and describe our practices in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to information we collect through the Service and related communications with you.

This Privacy Policy does not apply to:

1. Third-party websites, applications, platforms, app stores, payment processors, social networks, or services that we do not control;

2. Information collected by third parties under their own privacy policies;

3. Information you choose to share outside the Service; or

4. Employment, contractor, or business-to-business information, unless required by applicable law.

If you access third-party services through Trampoline Health, your information may also be subject to those third parties’ terms and privacy policies.

3. Who Is Responsible for Your Information

Trampoline Health LLC is responsible for the personal information we collect and process through the Service, unless otherwise stated.

You may contact us at:

Trampoline Health LLC
Email: support@trampolinehealth.co
Mailing Address: 400 NW 26th St, Miami, FL 33127

4. Information We Collect

The information we collect depends on how you use the Service, the features you enable, your settings, and the permissions you grant.

4.1 Account and Profile Information

We may collect information such as:

1. Name or display name;

2. Email address;

3. Username;

4. Password or authentication credentials;

5. Time zone, language, and app preferences;

6. Subscription status; and

7. Account settings and communication preferences.

4.2 Wellness Information

We may collect wellness-related information you choose to provide or generate through the Service, including:

1. Emotional reflections;

2. Mood-related entries or check-ins;

3. Setback logs;

4. Trigger logs;

5. Goals and intentions;

6. Wellness workout activity;

7. Exercise completion, streaks, and progress indicators;

8. Responses to prompts, journaling exercises, or reflection questions;

9. Notes about habits, relationships, routines, or personal growth;

10. Digital wellness goals;

11. App-blocking, website-blocking, or screen-time preferences;

12. Accountability activity, if enabled;

13. Community posts, comments, messages, or reactions; and

14. Inferences, summaries, patterns, or insights generated from your use of the Service.

Wellness Information may be sensitive. You should not submit information you do not want processed according to this Privacy Policy.

4.3 Digital Wellness and Device-Related Information

If you use digital wellness, browser extension, screen-time, blocking, or similar features, we may collect information necessary to provide those features, such as:

1. Apps, websites, domains, or categories you choose to block, limit, or schedule;

2. Settings for focus sessions, breaks, reminders, or schedules;

3. Information about whether a block, limit, or break was triggered;

4. Browser extension settings and limited browser-extension activity necessary to provide the user-facing feature;

5. Device permissions and configuration status;

6. Technical information about whether the feature is working properly; and

7. Related usage logs, diagnostics, and error reports.

We do not collect the contents of your private emails, text messages, phone calls, or non-Trampoline Health communications unless you voluntarily provide that information to us.

4.4 Community and Accountability Information

If you use community, group, messaging, accountability, or Ally features, we may collect:

1. Posts, comments, reactions, messages, and other content you submit;

2. Groups, communities, or accountability spaces you join;

3. Usernames, display names, profile details, and participation activity;

4. Reports, flags, moderation decisions, and safety-related records;

5. Information about users you invite, connect with, block, or report; and

6. Information shared with or by an Accountability Partner or Ally, if you enable those features.

Community and accountability features are not therapy spaces and are not confidential professional relationships. Other users, Accountability Partners, moderators, service providers, or Trampoline Health personnel may be able to view information depending on the feature, your settings, and our moderation and safety practices.

4.5 Payment and Subscription Information

If you make a purchase or subscribe to paid features, we or our payment processors may collect information necessary to process payments and manage your subscription, such as:

1. Billing name;

2. Billing address;

3. Payment method details;

4. Transaction records;

5. Subscription plan and renewal information;

6. App store purchase identifiers; and

7. Tax, accounting, refund, chargeback, or fraud-prevention records.

We do not intentionally store full payment card numbers when payments are processed by third-party payment processors or app stores.

4.6 Communications and Support Information

If you contact us, respond to surveys, participate in research or feedback opportunities, or communicate with our support team, we may collect:

1. Your contact information;

2. The content of your messages;

3. Support requests;

4. Feedback, testimonials, or survey responses;

5. Information needed to investigate and respond to your request; and

6. Communications preferences.

4.7 Technical, Usage, and Diagnostic Information

We may automatically collect information about your device, browser, app, and usage of the Service, including:

1. IP address;

2. Device type;

3. Operating system;

4. Browser type;

5. App version;

6. Device identifiers or advertising identifiers, where permitted and enabled;

7. Log data;

8. Crash reports;

9. Performance data;

10. Session activity;

11. Pages or screens viewed;

12. Buttons or features used;

13. Referring and exit pages;

14. Approximate location derived from IP address; and

15. Dates and times of use.

We use this information to operate, secure, debug, improve, and measure the Service.

4.8 Cookies, SDKs, and Similar Technologies

We may use cookies, local storage, pixels, software development kits, analytics tools, and similar technologies to:

1. Keep you signed in;

2. Remember preferences;

3. Operate and secure the Service;

4. Measure performance and usage;

5. Understand feature engagement;

6. Detect fraud, abuse, or security issues;

7. Provide customer support; and

8. Improve the Service.

We do not use Wellness Information, Consumer Health Data, emotional reflections, trigger logs, setback logs, community content, or sensitive inferences for targeted advertising or retargeting.

4.9 Information From Third Parties

We may receive information from third parties, including:

1. App stores and payment processors;

2. Authentication providers, if you use third-party sign-in;

3. Analytics, crash reporting, hosting, security, and infrastructure providers;

4. Customer support and email providers;

5. Accountability Partners or Allies, if you choose to use those features;

6. Other users, if they interact with you or report content; and

7. Publicly available sources, where permitted by law.

4.10 Information We Do Not Intentionally Collect

Unless we clearly disclose otherwise and obtain any required consent, we do not intentionally collect:

1. Full medical records;

2. Insurance claim records;

3. Social Security numbers;

4. Government identification numbers;

5. Precise geolocation;

6. Contact lists;

7. Private emails, texts, calls, or communications outside the Service;

8. Biometric identifiers used to identify you;

9. Genetic information;

10. Information from Apple HealthKit, Google Health Connect, or similar health data platforms; or

11. Information from children under 18.

If you voluntarily submit any of this information, we may process it as described in this Privacy Policy and may delete, restrict, or retain it as permitted or required by law.

5. How We Use Information

We may use information for the following purposes:

5.1 To Provide and Operate the Service

We use information to:

1. Create and manage accounts;

2. Provide daily wellness exercises and emotional fitness tools;

3. Enable reflection, setback, trigger, check-in, and goal features;

4. Provide digital wellness, screen-time, app-blocking, or website-blocking tools;

5. Enable community, group, messaging, accountability, or Ally features;

6. Process subscriptions and payments;

7. Provide customer support;

8. Send service-related communications;

9. Maintain settings and preferences; and

10. Deliver features you request.

5.2 To Personalize the Service

We may use information to personalize your experience, including to:

1. Suggest wellness exercises;

2. Recommend content or features;

3. Track your progress;

4. Generate summaries or insights;

5. Remember preferences;

6. Adapt notifications or reminders; and

7. Help you identify patterns in your wellness activity.

Personalization is for general wellness purposes only and is not therapy, diagnosis, treatment, or medical advice.

5.3 To Maintain Safety, Moderation, and Integrity

We may use information to:

1. Enforce our Terms of Service and community standards;

2. Moderate community content;

3. Review reports or flags;

4. Detect spam, abuse, harassment, fraud, or security threats;

5. Protect users, the public, and Trampoline Health;

6. Restrict or terminate accounts that violate our policies;

7. Investigate misuse of the Service; and

8. Take safety-related actions where we believe appropriate or legally required.

The Service is not a crisis service, and we do not guarantee that we will monitor, detect, respond to, or escalate any emergency or crisis-related content.

5.4 To Improve and Develop the Service

We may use information to:

1. Analyze usage and engagement;

2. Debug errors and improve reliability;

3. Develop new features;

4. Measure product performance;

5. Understand user needs;

6. Conduct internal research and analytics;

7. Improve content and user experience; and

8. Generate aggregated or de-identified insights.

We will not represent product analytics or de-identified insights as clinical research, medical conclusions, treatment outcomes, or proof of therapeutic effectiveness unless supported by appropriate review, evidence, consent, and legal compliance.

5.5 To Communicate With You

We may use information to:

1. Send account, security, subscription, and service notices;

2. Respond to support requests;

3. Send product updates;

4. Send wellness reminders or notifications, if enabled;

5. Send marketing communications where permitted by law; and

6. Request feedback or invite you to surveys.

You may opt out of marketing communications, but you may still receive non-promotional service messages.

5.6 For Legal, Compliance, and Business Purposes

We may use information to:

1. Comply with applicable laws and regulations;

2. Respond to lawful requests, subpoenas, warrants, court orders, or legal process;

3. Establish, exercise, or defend legal claims;

4. Maintain tax, accounting, and business records;

5. Complete corporate transactions;

6. Enforce our agreements;

7. Protect rights, safety, property, and security; and

8. Comply with app-store, platform, payment, and security requirements.

6. How We Disclose Information

We may disclose information as described below.

6.1 Service Providers and Processors

We may disclose information to service providers, vendors, contractors, and processors that help us operate the Service, including providers of:

1. Hosting and cloud infrastructure;

2. Data storage;

3. Authentication;

4. Payment processing;

5. App stores and subscription management;

6. Analytics and product measurement;

7. Crash reporting and diagnostics;

8. Customer support;

9. Email, push notifications, and communications;

10. Security and fraud prevention;

11. Moderation and safety tools;

12. AI, automation, or personalization tools, if used; and

13. Legal, accounting, compliance, and professional services.

We require service providers to process information only for authorized purposes and to protect information using reasonable safeguards.

6.2 At Your Direction

We may disclose information when you direct us to do so, such as when you:

1. Post in community features;

2. Send a message;

3. Share information with an Accountability Partner or Ally;

4. Connect to a third-party service;

5. Participate in a group, challenge, or accountability feature;

6. Export or share your information; or

7. Ask us to disclose information to another person or service.

Information you share with other users or third parties may be copied, saved, screenshotted, shared, or used outside our control.

6.3 Community Visibility

Depending on the feature and your settings, community content may be visible to:

1. Other users;

2. Group members;

3. Accountability Partners or Allies;

4. Moderators;

5. Trampoline Health personnel;

6. Service providers supporting community and moderation features; and

7. Others you choose to share with.

You should not post or share information that you do not want others to see or use.

6.4 Legal, Safety, and Compliance Disclosures

We may disclose information if we believe in good faith that disclosure is necessary or appropriate to:

1. Comply with law, legal process, or governmental requests;

2. Enforce our Terms of Service or other policies;

3. Investigate fraud, abuse, security incidents, or technical issues;

4. Protect the rights, property, safety, or security of Trampoline Health, users, or others;

5. Respond to reports of harmful, illegal, or abusive content;

6. Prevent or address potential harm, including potential self-harm or harm to others; or

7. Establish, exercise, or defend legal claims.

We do not guarantee that we will monitor, identify, or respond to emergencies or crisis situations.

6.5 Corporate Transactions

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, change of control, or similar corporate transaction.

If a transaction involves sensitive information or Consumer Health Data, we will handle the information as required by applicable law and this Privacy Policy.

6.6 Aggregated or De-Identified Information

We may disclose aggregated or de-identified information that cannot reasonably be used to identify you. We may use this information for analytics, product improvement, research, reporting, business, or other lawful purposes.

We do not attempt to re-identify de-identified information except to test whether our de-identification processes comply with applicable law or as otherwise permitted or required by law. We require recipients of de-identified information to agree not to re-identify it where required by law.

7. No Sale of Consumer Health Data; No Targeted Advertising Using Wellness Information

We do not sell Consumer Health Data.

We do not use Wellness Information, Consumer Health Data, emotional reflections, trigger logs, setback logs, community content, or sensitive inferences for targeted advertising, behavioral advertising, retargeting, or sale to data brokers.

We do not disclose Wellness Information or Consumer Health Data to advertising networks, social media platforms, or data brokers for their independent advertising, profiling, or marketing purposes.

We may use non-sensitive contact information, such as your email address, to send our own marketing communications where permitted by law. You may opt out of marketing communications at any time.

If we ever materially change these practices, we will update this Privacy Policy and obtain consent where required by law.

8. AI, Automation, and Personalization

The Service may use automated systems, algorithms, artificial intelligence, machine learning, or similar technologies to:

1. Personalize wellness content;

2. Suggest exercises or features;

3. Generate summaries, patterns, or insights;

4. Support community moderation;

5. Detect abuse, fraud, or security issues;

6. Improve user experience; and

7. Improve the Service.

Automated outputs are for general wellness and informational purposes only. They are not therapy, diagnosis, treatment, medical advice, psychiatric advice, or crisis support.

If we use third-party AI or automation providers, we require them to process information only for authorized purposes and not for their independent advertising or marketing purposes. We do not permit third-party AI providers to use your Wellness Information or Consumer Health Data to train their general-purpose models unless we clearly disclose this and obtain consent where required by law.

You should not rely on automated outputs as a substitute for professional advice or emergency support.

9. Cookies and Tracking Choices

You may be able to control cookies and similar technologies through your browser, device, or platform settings. If you disable cookies or similar technologies, some features of the Service may not work properly.

Your browser may offer “Do Not Track” settings. Because there is not yet a uniform industry standard for these signals, we do not respond to “Do Not Track” signals unless required by law.

Where required by law, we honor legally recognized opt-out preference signals, such as Global Privacy Control, for applicable opt-out rights.

10. App and Device Permissions

The Service may request permissions needed for specific features, such as notifications, browser extension functionality, content blocking, app or website blocking, device settings, or similar digital wellness features.

We request permissions only for purposes related to the Service. You can usually change permissions through your device, browser, operating system, or app settings. If you disable permissions, some features may not work properly.

We do not use device permissions to collect information unrelated to the feature you enabled, unless separately disclosed and permitted by law.

11. Data Retention

We retain information for as long as reasonably necessary to provide the Service, operate our business, comply with legal obligations, resolve disputes, maintain security, prevent fraud or abuse, enforce agreements, and protect our rights.

Retention periods vary depending on the type of information, the purpose of collection, user settings, legal requirements, and business needs.

General retention practices include:

Account information

Retained while your account is active and for a reasonable period after account deletion for legal, security, fraud-prevention, backup, and business-record purposes.

Wellness logs and reflections

Retained while your account is active unless you delete them or request deletion, subject to legal, security, backup, and compliance exceptions.

Community content

Retained while posted or as needed for moderation, safety, legal, backup, and audit purposes. Deleted content may persist in backups or if copied or shared by others.

Messages and accountability content

Retained as needed to provide the feature, maintain safety, address reports, and comply with legal or security obligations.

Payment and subscription records

Retained as needed for payment processing, tax, accounting, chargeback, fraud-prevention, and legal obligations.

Support communications

Retained as needed to respond to requests, maintain business records, improve support, and address legal or security issues.

Analytics, diagnostics, and log data

Retained for a limited period appropriate to the purpose, unless longer retention is needed for security, fraud prevention, debugging, legal, or compliance purposes.

Backups

Deleted or overwritten on a rolling schedule, subject to technical and legal limitations.

When we no longer need information, we may delete, de-identify, aggregate, or retain it as permitted by law.

12. Account Deletion and Data Requests

You may request access to, correction of, export of, or deletion of your personal information by contacting us at support@trampolinehealth.co or using any in-app tools we make available.

If the Service allows account creation, we will provide a reasonably accessible way to request account deletion. Account deletion may delete or disable access to your account and associated information, subject to legal, security, fraud-prevention, backup, dispute-resolution, and operational exceptions.

We may need to verify your identity before responding to a request. We may deny or limit requests where permitted by law, including where deletion would interfere with legal obligations, security, fraud prevention, dispute resolution, freedom of expression, or the rights of others.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include access controls, encryption where appropriate, authentication controls, monitoring, vendor review, data minimization, and internal policies.

No method of transmission or storage is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials, devices, operating systems, browsers, and communications.

If you believe your account or information has been compromised, contact us at support@trampolinehealth.co.

14. Security Incidents and Breach Notification

If we become aware of a security incident involving your information, we will investigate and take steps that we determine are appropriate under the circumstances.

If applicable law requires us to notify you, regulators, app stores, or other parties of a breach, including a breach involving unsecured individually identifiable health information or Consumer Health Data, we will provide notice as required by law.

15. Children and Minors

The Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18.

If you believe a child or minor has provided personal information to us, contact us at support@trampolinehealth.co. If we determine that we collected personal information from a child or minor in violation of applicable law or our policies, we will take appropriate steps to delete or restrict the information.

16. HIPAA Notice

Trampoline Health is a general wellness service and is generally not a health care provider, health plan, health care clearinghouse, or business associate under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).

This means information you provide directly to Trampoline Health is generally not protected health information under HIPAA, unless we separately agree in writing to act as a business associate for a HIPAA covered entity or another HIPAA-regulated arrangement applies.

Other privacy laws may still apply to your information, including consumer protection, consumer health data, and state privacy laws.

17. International Users and Transfers

Trampoline Health is based in the United States, and the Service is intended primarily for users located in the United States.

If you access the Service from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Privacy laws in those countries may differ from the laws where you live.

Where required by law, we use appropriate safeguards for international transfers of personal information.

18. Notice to EEA, UK, and Swiss Users

This section applies only where the European Union General Data Protection Regulation, United Kingdom General Data Protection Regulation, Swiss data protection law, or similar laws apply.

18.1 Roles

Trampoline Health is generally the controller of personal information collected directly from users through the Service.

18.2 Legal Bases

We may process personal information based on:

1. Contract: to provide the Service, manage accounts, process subscriptions, and deliver requested features;

2. Consent: where you provide consent, including for certain optional features, marketing, cookies, or sensitive information where required;

3. Explicit consent: where required for Wellness Information or other special category information;

4. Legitimate interests: to secure, improve, analyze, and operate the Service, prevent fraud, enforce terms, and communicate with users, where our interests are not overridden by your rights;

5. Legal obligations: to comply with laws, tax, accounting, legal process, and regulatory obligations; and

6. Vital interests or public interest: where necessary to protect someone’s life, safety, or legal rights, where permitted by law.

18.3 Special Category Data

Some Wellness Information may be considered special category data if it relates to health or mental wellbeing. Where required, we process this information based on your explicit consent or another lawful basis permitted by applicable law.

18.4 Your Rights

Subject to applicable law, you may have the right to:

1. Access your personal information;

2. Correct inaccurate information;

3. Delete information;

4. Restrict processing;

5. Object to processing;

6. Withdraw consent;

7. Request portability;

8. Lodge a complaint with a data protection authority; and

9. Object to certain automated decision-making.

You may exercise rights by contacting us at support@trampolinehealth.co.

19. U.S. State Privacy Rights

Depending on where you live and the laws that apply, you may have rights to:

1. Know or confirm whether we process your personal information;

2. Access personal information;

3. Correct inaccurate personal information;

4. Delete personal information;

5. Obtain a portable copy of personal information;

6. Opt out of certain targeted advertising, sale, or profiling;

7. Limit certain uses or disclosures of sensitive personal information;

8. Withdraw consent for certain processing;

9. Appeal a denied privacy request; and

10. Not be discriminated against for exercising privacy rights.

To exercise rights, contact us at support@trampolinehealth.co or use any in-app privacy tools we make available.

We may verify your request before responding. You may authorize an agent to submit a request on your behalf where permitted by law. We may require proof of authorization and may ask you to verify your identity directly.

If we deny your request and applicable law gives you an appeal right, you may appeal by contacting support@trampolinehealth.co with the subject line “Privacy Appeal.”

20. California Privacy Notice

This section applies to California residents and supplements the rest of this Privacy Policy.

20.1 Categories of Personal Information Collected

In the last 12 months, we may have collected the following categories of personal information, depending on your use of the Service:

Identifiers: Name, email address, username, account ID, device identifiers, IP address.

Customer records information: Billing information, subscription records, customer support records.

Commercial information: Purchases, subscriptions, transaction history.

Internet or network activity: App usage, browser extension activity, log data, pages or screens viewed, interaction with features.

Geolocation information: Approximate location derived from IP address. We do not intentionally collect precise geolocation unless separately disclosed.

Audio, electronic, visual, or similar information: Messages, support communications, profile photos, or user-submitted content, if provided.

Inferences: Wellness patterns, preferences, progress indicators, summaries, insights, or personalization data.

Sensitive personal information: Account credentials, Wellness Information, Consumer Health Data, content of messages submitted through the Service, and other sensitive information you choose to provide.

20.2 Sources of Personal Information

We collect personal information from:

1. You;

2. Your device, browser, or app;

3. Your use of the Service;

4. App stores and payment processors;

5. Service providers;

6. Other users, where they interact with or report content involving you; and

7. Third-party services you connect or authorize.

20.3 Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal information for the purposes described in Sections 5 and 6 of this Privacy Policy, including providing the Service, personalization, safety, moderation, security, payments, communications, analytics, product improvement, legal compliance, and business operations.

20.4 Categories of Third Parties to Whom We Disclose Information

We may disclose personal information to the categories of third parties described in Section 6, including service providers, payment processors, app stores, infrastructure providers, analytics and diagnostic providers, communications providers, security providers, moderation providers, professional advisors, legal authorities, corporate transaction parties, and other users or third parties at your direction.

20.5 Sale and Sharing

We do not sell personal information as “sell” is commonly defined under California privacy law.

We do not share Wellness Information, Consumer Health Data, emotional reflections, trigger logs, setback logs, community content, or sensitive inferences for cross-context behavioral advertising.

If we engage in any activity that constitutes “selling” or “sharing” personal information under California law, we will provide required notices and opt-out rights.

20.6 Sensitive Personal Information

We use sensitive personal information only for purposes permitted by law, including to provide requested services, ensure security and integrity, prevent fraud, personalize user-facing wellness features, maintain safety, and comply with law. We do not use sensitive personal information to infer characteristics for purposes unrelated to providing the Service, unless permitted by law or with consent where required.

20.7 California Rights

California residents may have the right to:

1. Know what personal information we collect, use, disclose, sell, or share;

2. Access personal information;

3. Delete personal information;

4. Correct inaccurate personal information;

5. Opt out of sale or sharing;

6. Limit the use and disclosure of sensitive personal information; and

7. Not be discriminated against for exercising privacy rights.

To exercise rights, contact us at support@trampolinehealth.co.

21. Consumer Health Data Privacy Notice

This section is intended to provide additional disclosures for residents of states with consumer health data laws, including Washington and Nevada, to the extent those laws apply.

21.1 Consumer Health Data We May Collect

Depending on your use of the Service, we may collect the following categories of Consumer Health Data:

1. Wellness reflections and journal entries;

2. Mood-related check-ins or emotional state information you choose to provide;

3. Setback logs;

4. Trigger logs;

5. Wellness goals, habits, routines, and intentions;

6. Wellness exercise activity and completion history;

7. Digital wellness goals, app-blocking preferences, website-blocking preferences, screen-time settings, and related activity;

8. Community posts, messages, comments, reactions, or accountability content that relate to wellness or mental wellbeing;

9. Inferences, summaries, patterns, scores, or insights related to wellness activity, emotional fitness, or digital wellbeing; and

10. Support communications that include wellness-related information.

We do not intentionally collect medical records, insurance records, diagnosis information, treatment records, biometric identifiers, genetic data, precise geolocation, or reproductive or sexual health information unless you voluntarily provide that information or we separately disclose and obtain consent where required.

21.2 Sources of Consumer Health Data

We collect Consumer Health Data from:

1. You directly;

2. Your use of the Service;

3. Your device, browser, or app settings;

4. Other users or Accountability Partners, if they interact with you or share information through the Service;

5. Service providers supporting the Service; and

6. Third-party services you connect or authorize, if any.

21.3 Purposes for Collecting and Using Consumer Health Data

We collect and use Consumer Health Data to:

1. Provide requested wellness features;

2. Personalize wellness exercises and content;

3. Maintain logs, reflections, goals, and check-ins;

4. Provide digital wellness tools;

5. Provide community and accountability features;

6. Generate user-facing summaries, insights, and progress indicators;

7. Provide support;

8. Maintain safety, moderation, security, and integrity;

9. Improve and develop the Service;

10. Create aggregated or de-identified insights;

11. Comply with law; and

12. Protect rights, safety, property, and security.

21.4 Categories of Consumer Health Data Shared

We may share the categories of Consumer Health Data listed above only as described in this Privacy Policy, including with:

1. Service providers and processors that help us operate the Service;

2. Other users, groups, Accountability Partners, or Allies at your direction or based on your settings;

3. Moderators and safety personnel;

4. Payment, app store, hosting, infrastructure, analytics, diagnostic, communications, security, support, and similar operational providers, where necessary for the Service;

5. Professional advisors and legal authorities where necessary or required;

6. Corporate transaction parties, subject to applicable law; and

7. Third parties with your consent or at your direction.

21.5 Affiliates and Third Parties

Specific corporate affiliates that may receive Consumer Health Data: None currently, unless this Privacy Policy is updated or we separately disclose otherwise.

Categories of third parties that may receive Consumer Health Data are described in Sections 6 and 21.4.

21.6 Consumer Health Data Sale

We do not sell Consumer Health Data.

If we ever propose to sell Consumer Health Data, we will obtain valid written authorization where required by law before doing so.

21.7 Consent and Withdrawal

Where required by consumer health data laws, we will obtain consent before collecting, using, or sharing Consumer Health Data, except where collection, use, or sharing is necessary to provide a product or service you requested or is otherwise permitted by law.

You may withdraw consent where required by law by contacting us at support@trampolinehealth.co or using privacy tools we make available. Withdrawing consent may limit or prevent us from providing certain features.

21.8 Consumer Health Data Rights

Subject to applicable law, you may have the right to:

1. Confirm whether we collect, share, or sell Consumer Health Data;

2. Access Consumer Health Data;

3. Receive a list of third parties and affiliates with whom we have shared or sold Consumer Health Data, where required by law;

4. Withdraw consent;

5. Delete Consumer Health Data;

6. Appeal a denied request; and

7. Exercise rights without unlawful discrimination.

To exercise these rights, contact support@trampolinehealth.co with the subject line “Consumer Health Data Request.”

21.9 Geofencing

We do not use geofencing around health care facilities to identify, track, collect Consumer Health Data from, or send targeted advertising or notifications to users based on visits to health care facilities.

22. Third-Party Links and Services

The Service may contain links to third-party websites, applications, content, or services. We are not responsible for the privacy, security, or content practices of third parties.

If you choose to access third-party services, you should review their privacy policies and terms.

23. Testimonials, Reviews, and Feedback

If you provide feedback, reviews, or testimonials, we may use them to improve and promote the Service. We will obtain consent before publishing your name, likeness, or other identifying information with a testimonial where required by law.

App-store reviews and public comments may be visible according to the platform’s own rules and privacy practices.

24. Research, Surveys, and Product Studies

We may invite you to participate in surveys, interviews, beta testing, product research, or similar activities. Participation is voluntary.

If a study involves human subjects research, clinical research, medical claims, or publication of findings in a way that requires additional consent, review, or legal compliance, we will provide additional information and obtain consent where required.

Unless separately disclosed, our surveys, analytics, and product studies are for product improvement and general business purposes, not clinical research or medical research.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date and provide notice where required by law.

If we make material changes to how we collect, use, or disclose sensitive information, Wellness Information, or Consumer Health Data, we will provide notice and obtain consent where required by law.

Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

26. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

Trampoline Health LLC
Email: support@trampolinehealth.co
Mailing Address: 400 NW 26th St, Miami, FL 33127

For privacy requests, please include enough information for us to understand and respond to your request. We may need to verify your identity before taking action.

27. Summary of Key Privacy Commitments

To help users understand our practices, here is a summary of key commitments. This summary does not replace the full Privacy Policy.

1. Trampoline Health is a general wellness service, not therapy or medical care.

2. Wellness Information may be sensitive, and we treat it with heightened care.

3. We do not sell Consumer Health Data.

4. We do not use Wellness Information, Consumer Health Data, emotional reflections, trigger logs, setback logs, community content, or sensitive inferences for targeted advertising or retargeting.

5. We disclose information to service providers only as needed to operate, secure, support, improve, and provide the Service.

6. Community and accountability features are not confidential therapy spaces.

7. You may request access, correction, deletion, or other privacy rights where applicable.

8. We use reasonable safeguards, but no system is completely secure.

9. We do not knowingly collect information from children under 18.

10. We will update this Privacy Policy if our practices materially change.